Field Services Management

AI-powered Engine for On-Demand Field Workforce

Current System

At a time when competition is staring at you from all corners, years of top-quality field services can be negated by just one bad experience. Surpassing competition takes more than just offering great service – it also needs you to prove the quality of your service

Scheduling, Task assignment & Dispatch

Lack of planning in scheduling, task assignment & dispatch

Random job assignment

Random job assignment without meeting the necessary criteria

Live track productivity and performance

No mechanism to live track productivity and performance

Claims are raised manually using phone, email or SMS

Claims are raised manually using phone, email or SMS , meaning – long waiting times

Technician and Customer

Communication gaps between the technician and customer

Translating Fewer Service

Unsatisfied customer, translating into fewer service renewals

At TrackOne, we are committed to help organizations improve the efficiency of their field workforce, meet critical KPIs and ensure end-to-end customer satisfaction

Minimize Dispatch Time

Minimize Dispatch Time

Arrange, schedule and dispatch manpower quickly from a single place using an all-encompassing Cloud dashboard

Initiate and Prioritize Requests

Initiate and Prioritize Requests

Handle and communicate high-priority requests seamlessly using an A.I. engine while enabling real-time rebooking & dispatch

Self-Diagnosis for Technicians

Self-Diagnosis for Technicians

Quality scoring to help technicians understand and improve their performance without any manual intervention

One Touch, Two-Way Communication

One Touch, Two-Way Communication

Help customers track & communicate effortlessly with your fleet and vice versa to build a strong reputation and ensure loyalty

Customer First

Customer First

Delight your customer by improving response times, enabling self-diagnosis and offering rebates & special offers

Automate Workflow

Automate Workflow

Design an optimized workflow for any household service, be it beauty, laundry or house cleaning

Intelligent Task Allocation

Intelligent Task Allocation

Match the right task with the right technician based on their geographic location, skill, experience and availability

360 Degree View

360 Degree View

Gain all-round visibility into every aspect of task management– from tracking attendance and execution to managing claim submissions

Reduce Inventory Size and Costs

Reduce Inventory Size and Costs

Give your technicians on-demand access to inventory information, help them make sense of stocking levels and reduce carrying expenses

More than Proof

More than Proof

Go beyond proof of delivery and ensure integrated claims processing, warranty management and simplified invoicing

Want to see how we improved Field Workforce Efficiency, cut costs and increase ROI?