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Current System
At a time when competition is staring at you from all corners, years of top-quality field services can be negated by just one bad experience. Surpassing competition takes more than just offering great service – it also needs you to prove the quality of your service
Lack of planning in scheduling, task assignment & dispatch
Random job assignment without meeting the necessary criteria
No mechanism to live track productivity and performance
Claims are raised manually using phone, email or SMS , meaning – long waiting times
Communication gaps between the technician and customer
Unsatisfied customer, translating into fewer service renewals
At TrackOne, we are committed to help organizations improve the efficiency of their field workforce, meet critical KPIs and ensure end-to-end customer satisfaction
Minimize Dispatch Time
Arrange, schedule and dispatch manpower quickly from a single place using an all-encompassing Cloud dashboard
Initiate and Prioritize Requests
Handle and communicate high-priority requests seamlessly using an A.I. engine while enabling real-time rebooking & dispatch
Self-Diagnosis for Technicians
Quality scoring to help technicians understand and improve their performance without any manual intervention
One Touch, Two-Way Communication
Help customers track & communicate effortlessly with your fleet and vice versa to build a strong reputation and ensure loyalty
Customer First
Delight your customer by improving response times, enabling self-diagnosis and offering rebates & special offers
Automate Workflow
Design an optimized workflow for any household service, be it beauty, laundry or house cleaning
Intelligent Task Allocation
Match the right task with the right technician based on their geographic location, skill, experience and availability
360 Degree View
Gain all-round visibility into every aspect of task management– from tracking attendance and execution to managing claim submissions
Reduce Inventory Size and Costs
Give your technicians on-demand access to inventory information, help them make sense of stocking levels and reduce carrying expenses
More than Proof
Go beyond proof of delivery and ensure integrated claims processing, warranty management and simplified invoicing
