AI set to Bestow Superpowers On Humans, Says AI Innovator
The convergence of field services and Artificial Intelligence (AI) is gaining serious momentum. In the context of on-ground workforce management, AI could well emerge as the new boss to dismantle managers from their roles in subtle and not-so subtle ways.
The possibility of AI influencing and eventually replacing manpower with intelligent machines is not a new concept. Over the past few decades, it has triggered a tidal wave of debates, controversies, articles and reports, creating widespread concern about its impact on employment and employability of people across industries.
So, is it all gloom and doom for the future of workforce?
Not quite, according to Dela Rama, the CEO of Innovantage, who opines that it’s a mixed bag.
While the AI expert cautions, “It really depends on the maturity of the company. If you do mostly transactional work, or repetitive work, then yes you’re in danger”, he also points out that not everything is bad with AI as it is actually capable of giving superhuman powers to humans and make them work more efficiently.
Artificial Intelligence and Field Services – An Empowered Intersection
The beauty about AI is that it successfully optimizes all aspects of on-field workforce management. Be it data processing, streamlining operations, or automating workflows – AI has the ability to yield unmatched operational efficiencies and increase the productivity of a mobile workforce.
In field services, its most frequent use cases include route optimization, automated task management and better schedule to lower travel time. However, the real strength of AI is its ability to align optimization with broader organizational goals – from task assignment and adherence to revenue growth.
In cognizance of its immense potential, TrackOne has leveraged new advancements in AI to develop an intuitive A.I. Engine that includes a self-learning BOT that auto-allots and schedules tasks to the on-ground workforce in order to lower operational costs and increase operational efficiency.
As opposed to auto assigning, tracking and managing jobs based on an ad hoc basis, the A.I. engine does that using complex algorithms based on a number of factors, such as ETA, geographic location and actionable customer-centric parameters.
The end result?
The right technician is matched with the right customer for the right task through better workflows, robust analysis of pending/current/completed tasks and a quality scoring for every member of the workforce based on their past track record. In turn, organizations can leverage this information to schedule future task assignments, re-train less-efficient employees and gain a holistic view of both individual and team performances.
Inspired Automation = Better Jobs and Employees
With regard to Dela Rama’s observation, the emergence of AI with strong automation abilities does augur well for the future of on-ground workforce due to the way automation pans out in reality.
We know that a task is essentially automated so that it can be performed more cheaply and efficiently. This automation then creates new demand for human workforce and frees up their time to do other things that are not yet automated – with greater efficiency.
History is replete with examples that every new technology has ended up creating more jobs than it has taken away, the weaving industry being a case in point after the Industrial Revolution. By end of 19th century, the number of weavers had risen four times from 1830.
Through the automation of routine processes that were previously done manually, fresh demand is generated for the same technology, thereby creating new jobs. This is done by:
- Lowering prices which increases the demand and uptake of a product, which in turn, increases the need for more workers
- Increasing profits, this increases investment and consumption, thereby resulting in greater production and more jobs.
That’s exactly what is in the essence of how TrackOne operates. “We believe in the transformational prowess of AI that can drive businesses growth, open new revenue channels and empower on-field workforce by redefining their roles and helping them get better at what they do,” cites Vijay, Co-Founder of TrackOne.
At the same time, we are aware that new openings are being created for managing and supervising this technology, repairing new systems, and developing infrastructure for further refinements. “All it takes is one success story to inspire others to work towards the same path,” Vijay adds.
TrackOne’s vision for a future-ready field workforce is not based on science fiction, rampant automation or unrealistic optimism. It delivers real AI-driven mobility solutions to resolve real problems in workforce management and transform lives.