According to Strategy Analytics, the global mobile workforce is poised to increase from 1.45 billion in 2014 to 1.87 billion in 2020. Against this backdrop, effective management of field workforce has already become a core mission for several organizations.
The ability to plan and manage field workers in different geographic locations assumes topmost priority for businesses. The emergence of trends like Cloud, Mobility, IoT and Big Data are set to drive the future of field services.
Challenges of managing field workforce
Despite offering numerous benefits to the field service business, managing field workforce poses numerous challenges:
- Inability to track workforce productivity and performance
- Problems in multi-location scheduling
- Lack of transparency & accountability
- Security hazards
- Improper attendance and compliance management
Cloud Dashboard – An All-In-One Solution
By 2020, 44 zettabytes of data is likely to be created, which is seriously big data (1 zettabyte = 44 trillion gigabytes). However, more than 30% claim they struggle to make sense of any data.
In other words, merely creating large chunks of information serves little purpose for businesses unless they know what to do with it.
Thankfully, cloud dashboards offer an easy solution. By combining reports from multiple sources into a visually attractive platform, cloud dashboards are one of the best field workforce management tools that drive business productivity.
- Improved efficiency:
Cloud dashboards are the cornerstone of effective mobile workforce management and reporting. With cloud dashboards, you get a streamlined view of:
- Where your field workforce currently is
- What they are doing
- How are they performing against a pre-defined benchmark
Be it providing alerts & notifications, reminders for follow-through or keeping a tab on deadlines – they help businesses simplify complex processes and develop strategic plans.
- Complete Visibility:
Cloud dashboards help you gain a holistic view of your business while also delivering specific insights. By visualizing important data, you are empowered with an information powerhouse that turns insights into action points. These include:
- Job assignment
- Scheduling management
- Tracking & tracing
- Customer engagement
In other words, a cloud-based dashboard lets you lets you track on-field workforce both full-time and on-demand – on one platform.
- Anytime, Anywhere Access:
The great thing about cloud dashboards is that they can be accessed anytime, anywhere. Since they operate on the cloud, there is no need to install any hardware or software. This implies faster deployment and on-ground access, which is absolutely critical for time-strapped organizations.
- Eliminating Paperwork:
Manual processes are resource intensive, error-prone and time-consuming. The elimination of manual processes improves both efficiency and accuracy,, which is exactly what cloud dashboards offer.
You no longer need to sift through countless reports to identify track performance metrics, observe trends or communicate with different departments.
- Advanced Security:
Security is paramount for any enterprise dealing with large amounts of sensitive data, especially when it leaves office premises. By leveraging cloud dashboards, you can eliminate the risk of unauthorized access while preventing data incursions from remote locations.
In a future that is going to be increasingly data-driven, the importance of integrating cloud dashboards has never been more evident. It is important to rope in a trusted partner that understands the elements of business criticality and delivers cutting-edge mobility solutions to transform business results.
Schedule a free consultation with us to find out how cloud dashboards can power your field workforce or fill the form below to let us get in touch with you.